Questions Shop Owners Ask Us
Everything you need to know about the free trial, features, pricing, data and support. Cannot find your answer? Get in touch and we will help.
No credit card needed. Full access to every feature during the trial.
Getting started
What is My Garage CRM?
My Garage CRM is shop management software for independent auto repair shops, tire shops and mobile mechanics. It combines scheduling, repair orders, estimates, invoicing with card payments, parts inventory, customer reminders, staff tools, reporting, an AI receptionist and an AI diagnostic assistant in one system.
How does the free trial work?
Sign up and you get 28 days of full access to every feature, including Enterprise modules, with no credit card. At the end of the trial, choose the plan that fits your shop.
Do I need to install anything?
No. It runs in any modern web browser on desktop, laptop, tablet or phone.
How long does it take to set up?
Most shops are running within a day or two. A setup checklist guides you through your business details, bays, staff and reminder templates, and we import your existing data for free.
Features
Does it schedule by bay and technician?
Yes. The schedule is a day view laid out by bay, with an unassigned column for work not yet allocated, and jobs can be assigned to technicians. More on scheduling.
Can customers pay invoices by card?
Yes. Connect your own Stripe account and invoice emails include a secure card payment button. Payment links can also be sent by text.
Does it track parts and inventory?
Yes, on Professional and Enterprise. Parts on a repair order come out of stock and onto the invoice, with low-stock alerts and supplier purchase orders. More on inventory.
What does the AI receptionist do?
It answers calls to your business line in your shop's name, takes booking details, answers common questions and alerts your team, with every call logged with a transcript and recording. More on the AI receptionist.
What is the AI diagnostic assistant?
An AI tool your techs can describe symptoms and codes to, getting likely causes, checks and repair steps in return. Chats are saved and can be exported. It is included on every plan.
Can it send oil change and inspection reminders?
Yes. Due dates are stored on each vehicle and reminders go out by text and email automatically. More on reminders.
Does it support more than one location?
Yes, on Enterprise. Each location keeps its own address, hours, bays, tax number and staff, with central reporting across all of them.
Pricing and billing
How much does it cost?
Starter is $139 a month, Professional $265 and Enterprise $365, or about 30 percent less when paid yearly. See pricing.
Is there a contract?
Monthly plans have no long-term contract. Yearly plans are paid up front at a lower monthly rate.
Are there setup or migration fees?
No. Setup help, data migration and custom fields built to order are free.
Accounts and staff
Can each member of staff have their own login?
Yes. Owners, managers, service writers and technicians each get their own sign-in with role-based access. Starter includes 3 staff users and 1 admin, Professional 10 staff and 3 admins, and Enterprise is unlimited.
Can I limit staff to one location?
Yes. On Enterprise, staff can be assigned to specific locations, or left with access to all of them.
Can I hide features my shop does not use?
Yes. Switch sections of the menu on or off in settings so the system only shows what your shop needs.
Do you offer training?
Every account gets a guided setup checklist and access to support seven days a week. Enterprise plans include priority support and training for your team.
Shop types
Does it work for tire shops?
Yes. The tire bay module tracks tire stock, sales, fitting and storage, with paid, part-paid and unpaid status on each sale. More for tire shops.
Does it work for mobile mechanics?
Yes. Everything runs on a phone browser, so you can manage customers, repair orders, invoices and card payments from the roadside. More for mobile mechanics.
Can it handle towing and recovery jobs?
Yes, on Enterprise. Towing and recovery jobs are logged alongside your repair work, so a job that starts at the roadside carries through to the repair and the invoice.
Data and support
Where is my data stored?
Your data is stored securely on Google Cloud with encryption, and you can reach it from any device. Enterprise plans can also take on-demand backups.
Can you move my data from my old software?
Yes. Send us your exports and we will import customers, vehicles and service history for free.
When is support available?
Seven days a week, 7am to 11pm UK time, which is 2am to 6pm Eastern. Enterprise plans include priority support and training.
Is My Garage CRM a US company?
My Garage CRM is built by an independent software company in the United Kingdom, where the product has run garages and repair shops since 2020, and is now available to shops in the US.
Run Your Whole Shop From One System
Try every feature free for 28 days. No credit card, no contract, and free data migration from your current software.