Automated Reminders That Bring Customers Back to Your Shop
Every customer and vehicle on one record, with oil change, service and inspection reminders sent by text and email at the right time, without anyone lifting a finger.
No credit card needed. Full access to every feature during the trial.
Repeat Customers Are the Cheapest Customers You Will Ever Win
Winning a new customer costs money: ads, discounts, word of mouth that takes years to build. Keeping an existing customer coming back costs almost nothing, as long as you remember to ask. That is the whole job of reminders, and it is the job most shops do worst when they get busy.
My Garage CRM stores the history of every vehicle you work on and the dates that matter: the next oil change, the next service interval, the next state inspection. Reminders go out automatically by text and email at the right time, so customers come back to you instead of the quick-lube down the road.
- Full customer and vehicle history on one screen
- Multiple vehicles per customer, each with its own reminders
- Oil change, service interval and inspection reminders
- Templates that fill in the name, vehicle and date automatically
- Appointment reminders that cut no-shows
Know Every Customer and Every Vehicle Before They Walk In
When a regular calls, the full picture is on screen in seconds: every visit, every invoice, every part fitted, every note your team has added.
Complete service history
Every job, estimate, invoice, part and reminder stored against the vehicle, so techs know what was done last time before they start.
Search in seconds
Find a customer by name, phone number or plate. No more digging through paper files at the end of a busy day.
Fleet and family accounts
Multiple vehicles under one customer, each with its own history and reminders, ideal for families and small business fleets.
Fill Quiet Weeks With Targeted Campaigns
On the Enterprise plan, SMS marketing campaigns let you reach the customers who have opted in, with offers timed to the season or aimed at customers you have not seen in a while.
Ready-made templates
A bank of campaign templates for seasonal checks, tire changes, AC season and win-back offers, ready to edit and send.
Send now, later or on repeat
Send a campaign immediately, schedule it for the right moment, or set it to recur, with a history of everything sent.
Consent built in
Campaign audiences are automatically filtered to customers who opted in to marketing and have a valid mobile number, and the credit cost is checked before each send.
Reminder Timing That Works
Send reminders too early and customers ignore them. Send them too late and they have already booked elsewhere. Most shops get the best response with a first reminder a few weeks before the due date and a second, shorter nudge close to it, with appointment reminders the day before.
Reminder templates use placeholders for the customer's first name, the vehicle make and model, the plate, your business name, the due date and the appointment time, so every message reads as personal without anyone typing it.
State Inspection Reminders
In states with periodic safety or emissions inspections, an inspection reminder is one of the most reliable ways to bring a customer back every year. Store the inspection due date on the vehicle and the reminder goes out automatically. Requirements vary by state, so set the dates and timing that match yours.
Text Messaging Rules in the US
Business texting in the US is regulated, and marketing messages should only go to customers who have agreed to receive them. My Garage CRM records each customer's marketing consent and only sends campaigns to customers who opted in.
Frequently Asked Questions
Which plans include text reminders?
Professional includes 150 text reminders and Enterprise includes 300, with top-ups available. Email reminders and the customer CRM are on every plan.
Can I edit the reminder messages?
Yes. Reminder templates are fully editable and use placeholders such as the customer's first name, vehicle, due date and appointment time.
Do customers have to opt in?
Marketing campaigns only go to customers marked as having opted in to marketing. Service and appointment reminders are tied to work the customer has booked or is due.
Can I import my customers and their due dates?
Yes. Free migration includes your customers, vehicles and service history, so your reminders can start straight away.
Run Your Whole Shop From One System
Try every feature free for 28 days. No credit card, no contract, and free data migration from your current software.