An AI Receptionist That Answers Every Call Your Shop Misses
When the bays are full, the counter is busy or the shop is closed, the AI receptionist picks up, takes the details and alerts your team. Every call is logged with a transcript and recording.
No credit card needed. Full access to every feature during the trial.
Why Missed Calls Cost Repair Shops So Much
In a busy shop, the phone usually rings at the worst possible moment: when the service writer is with a customer at the counter, when the techs are under vehicles, at lunch, and the moment you close for the day. A caller who reaches voicemail rarely leaves a message. They call the next shop on the list.
Think about what one missed call is worth. A brake job, a diagnostic, a set of tires or a new customer who would have come back for years of oil changes. Miss a few calls a day and the lost revenue adds up to far more than the cost of answering them.
The My Garage CRM AI receptionist is built to close that gap. It answers every call to your business number in your shop's name, deals with the routine questions, takes down what the customer needs, and puts it in front of your team straight away, without anyone leaving the bay.
An Example Call, From Ring to Alert
Here is how a typical after-hours call plays out, and what lands with your team.
Everything the AI Receptionist Handles for Your Shop
Answers in your shop's name
Callers hear a greeting with your business name, not a generic message. Calls are handled politely and consistently, every time.
Takes booking details
Captures the customer's name, number, vehicle and the work they need, so your team can confirm the slot without playing phone tag.
Answers common questions
Opening hours, services you offer, where you are and how to drop off a vehicle, the questions that eat up front-desk time all day.
Works around the clock
Evenings, weekends, holidays and lunch breaks. The calls that used to go to voicemail now turn into bookings.
Logs every call
Each call appears in your call history with a transcript and a recording, so you can check exactly what was said and follow up properly.
Shows the numbers
Total, inbound, outbound and missed calls, plus minutes used, give you a clear view of how much phone work the shop really handles.
Your Business Line, Set Up in Minutes
The AI receptionist runs on a business phone line you add from inside your account settings. You can choose a local US number for your shop, forward it to your cell phone, and decide when the AI should pick up.
- Local business number. Pick a US number for your shop, with extra numbers available if you run more than one line or location.
- Call forwarding. Forward calls to your cell so you can still take them yourself when you are free.
- Flexible minutes. Forwarding minutes and AI receptionist minutes can be bought as packs that never expire, or set to top up automatically.
- Outbound calls too. Call customers back from the system on the Professional plan and above, with every call in the same history.
Already have a shop number customers know? Keep it, and set your phone provider to forward calls to your new business line when you are busy or closed.
Why It Works Better Inside Your Shop Software
Standalone answering services take a message and email it to you. You still have to open your shop system, find or create the customer, add the vehicle and book the job. The My Garage CRM AI receptionist lives inside the same system that runs your shop, so the call history sits next to your customers, schedule and repair orders.
That means fewer handoffs, less retyping and a full record of every conversation with every customer. When a customer calls back to ask what was agreed, the transcript is right there.
Who It Suits Best
- Owner-operators who are the mechanic, the service writer and the bookkeeper, and cannot stop mid-job to answer the phone.
- Busy two to six bay shops where the front desk is swamped at drop-off and pick-up times.
- Mobile mechanics who spend the day on the road and in driveways.
- Shops that want after-hours bookings without paying for a person to staff the phone.
Frequently Asked Questions
How much does the AI receptionist cost?
The business phone line is an add-on to any plan. It includes a number and call forwarding, and AI receptionist minutes are bought as packs that never expire or set to top up automatically. See the pricing page for current rates.
Can I keep my existing shop phone number?
Yes. Keep the number your customers know and set your phone provider to forward calls to your My Garage CRM business line, either all the time, when the line is busy, or when nobody answers.
Does it sound robotic?
The AI receptionist uses natural, conversational speech and answers in your shop's name. Callers can speak normally rather than pressing buttons through a menu.
What happens to the call details?
Every call is saved to your call history with a transcript and recording, and you get an alert with the caller's details and what they need, so your team can follow up quickly.
Can it answer only when I am busy or closed?
You choose how your line handles calls in your account settings, including forwarding to your cell and AI answering. Most shops use the AI to cover busy periods, lunch and after hours, and take calls themselves when they can.
Is it included in the free trial?
You can explore the whole system during the 28-day trial. Phone numbers are a paid add-on, so the business line is set up once you choose a plan.
Run Your Whole Shop From One System
Try every feature free for 28 days. No credit card, no contract, and free data migration from your current software.